Privacy Policy

Your privacy matters to us. This policy explains what information we collect, why we collect it, and the choices you have.

Effective date: October 30, 2026

1. Who We Are

This website is operated by ATX Heating & Air Conditioning LLC ("ATX Heating & Air," "we," "us," or "our"), a heating, ventilation, and air conditioning contractor licensed by the Texas Department of Licensing and Regulation (License #TACLA142610C), located at 603 S Railroad Ave, Pflugerville, TX 78660. We serve Pflugerville, Manor, Austin, and surrounding Central Texas communities.

This Privacy Policy applies to information we collect through hvacrepairspflugerville.com (the "Site"), by phone, text message, and email, and when we provide HVAC services at your home or business.

2. Information We Collect

Information you give us

Contact details such as your name, phone number, email address, and service address.
Service details such as the type of service you need, information about your HVAC equipment, photos you share, and notes about the problem.
Payment and financing information needed to complete a transaction. Card payments and financing applications are processed by third-party providers; we do not store full card numbers on this Site.
Communications including messages, reviews, and feedback you send us.

Information collected automatically

Device and usage data such as IP address, browser type, pages visited, referring website, and time spent on the Site.
Cookies and similar technologies as described in our Cookie Policy.

Information from others

We may receive information from referral sources, review platforms, financing partners, and equipment manufacturers (for example, to register a warranty).

3. How We Use Information

To schedule, provide, and follow up on HVAC repairs, installations, maintenance, and estimates.
To send appointment confirmations and en-route notifications.
To prepare written quotes and invoices and to process payments.
To register manufacturer warranties and obtain required permits.
To respond to questions and provide customer support.
To send maintenance reminders and, with your consent where required, service offers.
To improve our Site, services, and customer experience.
To protect against fraud and to comply with legal obligations.

We do not sell your personal information. We share it only as needed to run our business:

Service providers who help us with scheduling, payment processing, financing, website hosting, analytics, and communications, under obligations to protect your information.
Form delivery: requests sent through the contact form on this Site are delivered to our team by email through Web3Forms (web3forms.com), a form-to-email service.
Manufacturers and distributors for equipment ordering and warranty registration.
Government authorities for permits and inspections, or when required by law.
Business transfers if our business is sold or reorganized, subject to this Policy.

5. Calls, Texts & Emails

When you give us your phone number, you agree that we may call or text you about your service request, appointments, and account. Message and data rates may apply. You may reply STOP to opt out of text messages at any time, or ask us to stop calling. Marketing emails include an unsubscribe link. We do not share mobile numbers or text-messaging opt-in consent with third parties for their marketing purposes.

6. Cookies & Tracking

We use cookies and similar technologies to operate the Site and, with your consent, to understand how visitors use it. Embedded content such as Google Maps and Google Fonts may collect information under the provider's own privacy policy. See our Cookie Policy for details and choices.

7. Data Retention

We keep customer and service records for as long as needed to provide services, honor warranties, maintain business and tax records, and meet legal requirements. When information is no longer needed, we delete or de-identify it.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Rights & Choices

Depending on where you live, including under the Texas Data Privacy and Security Act where it applies, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate information.
Ask us to delete your information, subject to legal exceptions.
Opt out of marketing communications and targeted advertising.
Appeal a decision we make about your request.

To make a request, contact us using the details below. We will verify your identity before responding and will not discriminate against you for exercising your rights.

10. Children's Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

12. Contact Us

ATX Heating & Air Conditioning LLC
603 S Railroad Ave, Pflugerville, TX 78660
Phone: (737) 406-8083 or (737) 221-4420